Privacy Policy

Last Updated: 30/05/2025

1. Data Collected

• From Providers: Name, email, phone number, payment info (for subscriptions).
• From Customers: Name, email, booking history (but not payment details, since transactions happen off-platform).

2. How We Use Data

• To manage Provider subscriptions.
• We do not store or process Customer payment data (handled directly by Providers).
• To improve our services and communicate with users and probiders.

3. Data Sharing

• Flutterwave(for processing Provider subscription payments only).
• No third-party marketing sharing.

4. Security

• SSL encryption for secure data transfer.
• Encryption for subscription payments.
• Regular security checks.

5. User Rights

• Request access, correction, or deletion of your data (unless required for legal reasons).
• Opt out of marketing emails.

Refund Policy

1. Provider Subscription Refunds

• Subscription fees are non-refundable unless required by law.
• Providers may cancel anytime (no prorated refunds).

Customer Payments (Handled by Providers)

• ServixHub does not process refunds for services booked.
• Customers must contact the Provider directly for refunds/cancellations.

Disputes Between Customers & Providers

• ServixHub is not liable for payment/service disputes.
• Providers should have their own refund policies.

Contact Us: contact@servixhub.com | servixhub.com